Warranty & Return Policy
We offer a standard 6 months structural warranty on all our products.
The warranty starts from the date of delivery.
The warranty does not cover plastic fittings, assemble items or coatings.
The warranty apply to the defective unit only and not the whole set.
The warranty is non-transferable, and is applicable to the original purchaser only. Proof of purchase may be required.
Any product believed to be of faulty materials or workmanship should be reported to Hong Kong Rooftop Party as soon as possible.
The product must not have been misused, handled carelessly, nor been damaged, neglected, or used in abnormal conditions.The product must not have been modified, altered in any way.
The warranty does not apply to normal wear and tear caused by regular use. Damage such as dents, scratches, marks and tears to fabrics or fibers that have happened during normal use are not covered by this warranty.
We don’t accept return unless the product has been misused, damaged or is in abnormal condition.
We can’t accept return if the products don’t fit in the lift or door.